Privacy Policy

1. Overview

This policy explains what data Markei collects when you use our site or product, why we collect it, and the choices you have. It applies to visitors, trial users, and paying customers alike.

2. Information we collect

We collect information in a few ways:

• Contact detailsyou give us — name, email, and WhatsApp/phone number — when you request a plan or start a trial.
• Store datafrom Shopify once you connect your store — product catalog, pricing, inventory, and order volume — used only to generate accurate posts.
• Usage data such as pages visited and approval actions taken over WhatsApp or Telegram, which helps us improve the product.

3. How we use your information

We use your data to generate and schedule posts, send you approval requests, respond to your inquiries, and improve trend detection. We don’t sell your personal data.

4. Who we share it with

To do what Markei promises, we share limited data with the platforms you connect — Shopify (to read your catalog), WhatsApp/Telegram (to send approvals), and whichever social channels you authorize (Instagram, Facebook, X, Pinterest) to publish approved posts. We also use trusted infrastructure providers (hosting, email delivery) bound by their own confidentiality obligations.

5. Data retention

We keep your account and store data for as long as your account is active. If you disconnect your store or close your account, we delete or anonymize your data within a reasonable period, except where we’re required to retain it for legal or accounting reasons.

6. Cookies

Our site uses essential cookies to keep the site working and basic analytics cookies to understand how visitors use it. You can control cookies through your browser settings.

7. Your rights

You can ask us to access, correct, or delete the personal data we hold about you at any time. To do so, reach out through the contact form on our homepageand we’ll respond within a reasonable timeframe.

8. Security

We use industry-standard safeguards to protect your data in transit and at rest. No system is perfectly secure, but we take reasonable steps to prevent unauthorized access.

9. Children's privacy

Markei is intended for business use and isn’t directed at children. We don’t knowingly collect personal data from anyone under 16.

10. Changes to this policy

We may update this policy as our product or legal obligations change. Material changes will be communicated before they take effect.

11. Contact us

Questions about this policy or your data? Reach us through the contact form on our homepage.